Ticketing Service for Subscription (Electronic Tickets)
| Ticketing Service for Subscription | Deadline for Submission | Action |
|---|---|---|
Ticket SwapEach subscription ticket can be swapped once for free. Ticket(s) can be exchanged for another performance (if any) of the same programme at the same venue and subject to availability.
Swapped ticket(s) will be emailed to the email address submitted at least three working days before the concert. | At least FIVE working days before concert | |
Ticket UpgradeSubscribers can upgrade their concessionary (full-time students, citizens aged 60 and above, people with disabilities and CSSA recipients) ticket(s) to adult ticket(s).
After the payment is completed, upgraded ticket(s) will be emailed to the email address submitted at least three working days before the concert. | At least FIVE working days before concert | Start your application HERE |
Ticket RefundSubscribers can receive a 50% refund of the face value of their subscription ticket(s).
Refund will be processed around 6-8 weeks upon confirmation. Separate email will be sent when the refund is being banked-in. | At least FIVE working days before concert | Start your application HERE |
Lost Ticket ArrangementSubscribers should report lost subscription ticket(s) to obtain a lost ticket letter for admission. | At least THREE working days before concert |
|
Enquiries:
HK Phil Ticketing Office
[email protected]
+852 2721 2332 / 2721 0132
+852 5628 7595 (WhatsApp Message ONLY)
Monday to Friday, except Public Holidays 10:00am - 6:00pm