Ticket refund form - Rolex Proudly Presents: Jonas Kaufmann Opera Gala (19/02/2025 8PM) - Bank Transfer

To apply for a refund, please submit the FULL REFUND application form according to your ticket type on or before 7 Mar 2025.
*Applications which are not supported with all necessary documents or information, or late applications will not be accepted.

*This refund is only applicable for applications related to the performance on 19 Feb 2025.

Physical Ticket holders： Please download the form below, fill it and return it to the HK Phil Ticketing Office with your physical tickets. Please refer to the physical form for mailing details.
Select physical tickets and click here to download the form
E-ticket holders ：Please complete the electronic form below to apply for a refund.
*This form is only applicable to e-ticket holders

The ticket amount will be refunded by BANK TRANSFER. This option is only applicable for patrons with local bank savings or current accounts. Debit/credit card accounts and time deposit accounts are NOT accepted.

If you would like to DONATE your ticket(s) to the HK Phil “Annual Fund”, please submit your ticket arrangement here.

* Mandatory Fields

Personal details

Surname*

Given Name(s)*

Email*

Contact Number*

Subscription Number (If Applicable)

TICKET REFUND REQUEST

Concert Details

Concert Date & Time*

Section*

Choose at least 1 option

STAL1

STAL2

BALCONY

Row(s) & Seat(s) No.*

Total number of ticket(s)*

Total Ticket Amount (HKD)*

Upload Ticket(s)

Images of Tickets (With clear Concert Date and Price)*

Add files...

(Maximum number of photos to be uploaded: 10; Maximum file size per photo: 5MB; Supported file types: jpg, jpeg, png, pdf, heic, hevc, heif)

Local Bank Account

Other payment

Bank Transfer Information

Only applicable for ticket-holders with local bank savings or current accounts. Debit/credit card accounts and time deposit accounts are NOT accepted.

Bank Account Holder Name (English only)*

Bank Name*

(Code List: https://bit.ly/2UD8AXF - some banks may have more than one bank code, please verify your account bank code carefully)

Bank Clearing Code (3 digits)*

Account Number (9-12 digits)*

To avoid failure in bank transfer, please provide your bank statement or image of your bank card/passbook for verification*

Add files...

Please ensure (1) Account holder name, (2) Bank name and (3) Bank account number are clearly shown. (Maximum file size per photo: 5MB; Supported file types: jpg, jpeg, png, pdf, heic, hevc, heif)

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Terms & Conditions

The bank transfer refund is only available for the concert(s) listed in this form.
The ticket amount will be refunded by BANK TRANSFER. This option is only applicable for patrons with local bank savings or current accounts. Debit/credit card accounts and time deposit accounts are NOT accepted.
Please upload photo(s) of your ticket(s). If you wish to refund more than one ticket, you may include multiple tickets in a single photo.
Please make sure that the ticket information (e.g. Concert Date, Price) is clearly shown in the photo(s).
The refund request may be rejected if any details on the ticket have been omitted or altered or if the ticket is damaged, defaced, or otherwise mutilated.
All bank details will be deleted at the end of the season.
By submitting this form, you accept and agree to the Privacy Policy available on the HK Phil website.
The HK Phil reserves all rights of final arbitration in case of any dispute.